Patient Story – Ms. Francesca
Derk C. RIETVELD, Chief of Sports Medicine;
Shoulder, Knee, Ankle Surgeon
When we’re unwell and feel that something isn’t quite right with our bodies, thinking about having to schedule a visit to the doctor’s can be a daunting, intimidating prospect. A big part of the reason is because hospitals are often portrayed as sterile and clinical, and can often feel very cold and detached. Couple that with our expectations of receiving some less-than-positive news, and it’s no wonder we dread and try to put off a visit as much as possible.
This is why it’s important for hospital staff to ensure that they’re doing the very best that they can to make the experience as positive as possible for their patients. This is a sentiment echoed by Francesca, who underwent ankle surgery at Shanghai United Family Healthcare last year.
“I’ve always had issues with my ankles, but there was a period of time where I was spraining my left ankle almost every month, simply by walking.” Francesca was understandably troubled, so when a friend, who recently underwent knee surgery with Shanghai United Family Healthcare, recommended she set up an appointment with his doctor, she did not hesitate.
She soon found out that her ankle ligaments were too weak, and that surgery was an option she should consider. “I never questioned his suggestion. Dr. Derk, who was in charge of my friend, and then me, was so helpful in answering all of my questions, not only about the surgery itself, but also about post-op treatment and rehab.”
Francesca also appreciated how efficient the hospital was in handling her case. “It didn’t take more than 2-3 weeks to schedule a date. I went to the hospital once before the big day, and got all my examinations and tests done and out of the way.” The next time she walked through the doors was for her operation itself. “Dr. Derk and Dr. Maskay handled my surgery. After, I underwent rehab with Dr. Renault once a week for several months.”
“Everyone, from the doctors to the nurses and hospital staff was so friendly and helpful,” Francesca recalled fondly. “Dr. Derk is a very highly respected doctor, he was so positive and made me feel so at ease. Dr. Maskay had such a warm smile and attitude. The hospital also made sure to call me the day after I was discharged just to check up on me and see how I was holding up. I really appreciated that.”
Overall, it was an easy, fuss-free process for Francesca. Most importantly, she was made to feel heard and cared for, and that her wellbeing, both physically and mentally, was top priority for the doctors and nurses at United Health. “There’s no question. I’d recommend Shanghai United Family Healthcare in a heartbeat to my friends and family,” adding that yes, the doctors were talented and efficient, but it was their kindness and compassion that really won her over.
Overall, it was an easy, fuss-free process for Francesca. “No regrets. I knew I had to check myself in for some sort of surgery sooner or later, I was getting injured simply by walking. Choosing United Family Healthcare was one of the best decisions I’ve made. I was barely able to limp on my ankle before, but now I can jump on it without any problems! I’m so glad I went through with this. The doctors were wonderful.”
Also just as important was how she was made to feel heard and cared for, and that her wellbeing, both physically and mentally, was top priority for the doctors and nurses at United Family Healthcare. “There’s no question. I’d recommend United Family Healthcare in a heartbeat to my friends and family,” adding that yes, the doctors were talented and efficient, but it was their kindness and compassion that was the cherry on top to her experience.