Shanghai United Family Hospital

Monday to Sunday, 8 am – 6 pm

Shanghai United Family Fengshang Clinic

Monday to Friday, 8：30 am – 5：30 pm

Saturday to Sunday, 9 am – 5 pm

United Family Xintiandi Clinic

Monday to Saturday, 9 am – 5 pm

Please note that summer hours, from July to August, may vary. To make an appointment with one of our Family Physicians, please contact the Appointment Center at 400 639 3900.

United Family Healthcare

“A  Primary  Care  Physician  for  Every  Patient”

Initiative: Frequently Asked Questions

On January 1, 2013, United Family Healthcare (UFH) rolled out the “A Primary Care Provider for Every Patient” Initiative. This is one of the first of several initiatives to improve the care we provide our patients designed by UFH’s Center for Primary Care Practice and Education.

Why is United Family Healthcare pairing every patient to a primary care physician?

Primary care physicians help patients receive more effective and safe medical care by providing advice on individualized preventive care and coordinating healthcare services. Primary care physicians play an important role in what are called accountable care organizations (ACOs) and patient-centered medical homes (PCMH), both concepts that focus on improving patient care. Patients who identify one person and place where their medical history is known have better health outcomes. The United Family Healthcare network of hospitals and clinics has a dedicated team of well-trained physicians and other medical staff. The primary care physician initiative is a complimentary service provided to all United Family Healthcare patients. Our goal is to realize the full potential of the primary care physician model. Patients can have a physician who will help them to navigate the healthcare system, and coordinate their care among various specialties.

(Institute of Medicine. De ning  primary care: an interim report. Washington, D.C.: National Acad- emy Press; 1994. )

What type of doctor will my primary care physician be?

In some countries, primary care providers are physicians or physician extenders such as nurse practitioners in internal medicine, pediatrics, family medicine, or general medi- cine. At United Family Healthcare facilities, we recommend physicians trained in general pediatrics, general internal medicine, or family medicine as primary care doctors. You may choose to change your primary care physician at any time by letting your physician, nurse, or receptionist know of your decision.

Will I have to see my primary care physician first before being referred to a specialist?

There will be no changes to patients’ access to specialists in the UFH system. The physician that ordered your tests or referrals will still be the one who will inform you of results and coordinate referrals they initiated. As usual, you should consult your insurer to understand their coverage policy on self-referral to specialty care.

What services will my primary care physician coordinate for me?

Although your primary care physician will not be able to see you for every visit, he/she will be able to keep track of your visits with other health care providers. For example, if you are admitted to the hospital, other physicians will let your primary care provider know how you are doing and what follow-ups will be needed after discharge.

For more information, please visit us at

http://ufh.com.cn/CPCPE/

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